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FAQ

  • What is the standard price for a custom product?
    There is no standard price for custom products. If you have cost concerns, we offer you the opportunity to make payments.
  • What information do I need to provide for you to create my design?
    You can send a little or as much information as you want in order to get the design process started. We can also brainstorm with you if you need a little help.
  • What is the estimated length of production?
    Production time is typically depedant upon the length of graphic design and manufacturing. Coins delivery can range between 6-8 weeks to delivery in order to prevent errors in coin molding. Clothing delivery is effected by supply availability in the market & whether your product is being screen printed or direct-to-garment printing - COVID is currently effecting shipping times. We will do our best to give you a shipping date but please understand there are factors that our outside of our control. We recommend starting on your product design as soon as you can to avoid any unexpected issues that could delay your desired product-in-hand dates.
  • I found quality issues. What can I do?
    We hate design and quality issues as much as you do. - If your clothing has issues, please contact us and we will work to make it right at no additional cost to you. We have learned that textile manufacturing can quickly change the quality of the print but we will do everything we can to use our vast network to troubleshoot any design issues. We want to constantly improve the quality of our product, your feedback is critical and we welcome your concerns. - Coin manufacturing is primarily done overseas in order to keep costs low. There are manufacturers in the United States but those costs are surprisingly high. We have a rigid quality assurance process and we never approve coin production without ensuring that every aspect of your design is perfect. If there are any issues with your coin order, please let us know and we will work to fix the issue. For all order issues, please contact us with your order # at customer.service@anchorsandstarsus.com
  • How do I request a return?
    Pleases contact us with your order # at customer.service@anchorsandstarsus.com. New and unused merchandise may be returned with original packaging up to 30 days from the date of purchase for a refund. A credit will be issued to the original source of payment for the item(s) amount, less shipping/handling, and tax.
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